Dane Gauthier

National law firm specializing in labor and employment law for employers

At FP, I was part of a hardware refresh project where I provided on-site support to help both in-office and remote employees and partners transition from Windows 10 to Windows 11 laptops. I followed established deployment procedures, managed end-to-end data migrations, and installed critical business applications. For any issues beyond the project scope, I documented and escalated them through the ticketing system to the appropriate support teams.

Global supplier of materials for the manufacturing and construction industries

During my short-term contract at TK, I managed second-level support tickets, addressing network connectivity issues, printer-related problems, and thin client challenges within the AVD environment. I also contributed to a project focused on patching host pool VMs and applying software updates to enhance security. At the end of each month, I generated comprehensive host pool utilization reports to support departmental invoicing.

Provides IT solutions for Coca-Cola bottlers in North America.

Working at CONA was an great learning experience. I gain insight into the business technology behind how Coca-Cola bottlers distributed throughout the U.S. While there, I was part of a small team called Office IT. We served as the main point of contact for employees at all levels, both in-office and remote, who needed technical assistance with hardware and software issues. We also managed onsite office technology. Additionally, we managed an AVD environment that enabled offshore third-party contractors to support the homegrown SAP solution known as C1NA (Coke One North America).

The company heavily architected its environment around Microsoft cloud ecosystem, leveraging the major platforms within Office 365, including Entra, Exchange, Teams, Intune, PowerApps, and SharePoint. My team member and I supported all of these platforms. As part of my role, I was the primary point of contact for all Intune management, focusing on device management and software deployment. Some of my major Intune accomplishments include implementing Autopilot, migrating all supported hardware to Windows 11 using Feature Update, and implementing LAPS.

Additionally, I was assigned as the primary SME for the AVD environment. I led ongoing environment changes, educated the offshore Level 1 team, and acted as the last point of contact to resolve tickets. My major AVD accomplishments included implementing autoscaling across all persistent and non-persistent host pools, allocating proper VM sizing, and leveraging Winget to update software within the environment.

Global leader in lottery games, casino technologies, and services for government-sponsored lotteries.

During my time at Scientific Games, I continued to use my support skill background while gaining more experience with SCCM. I played a significant role in the Windows 10 migration project and began my knowledge of AVD.

The SCCM responsibilities of the role gave me the opportunity to work in a larger environment. I enhanced my skills in operating system deployment, successfully decreasing os deployment times by minimizing the need for individual driver packages across the hardware fleet. I also gained more understanding of the PSADT, which I leverage to deploy complex software packages.

During the Windows 10 migration project, I created an efficient task sequence that upgraded our hardware fleet while managing McAfee encryption. The process transition systems to Windows 10, installing new software, and updating drivers at the conclusion of the process.

When the pandemic began, I was introduced to AVD. Our initial goal was to leverage it for remote work by our casino game developers. However, in the early stages of the platform, we encountered major graphics incompatibilities with our software. Another use case emerged during the divestiture of the business, we brought in several external consultants to assist. At the same time, hardware shortages were high due to supply chain issues. I recognized the opportunity to leverage AVD took the initiative to develop different host pools to support the business case.

Medical device company specializing in aortic disease treatments, including stent grafts, heart valves, and sealants.

I provided day-to-day hardware and software support to onsite staff, sales team, and overseas offices in Europe. Progressing though role, I took on additional responsibilities managing SCCM, JAMF, and the Avaya phone system. When SCCM was introduced, the systems team had limited bandwidth to manage OS deployment operations, I was tasked to implementation task sequences for imaging of Windows 10, packaged applications, and ensured deployment across entire hardware fleet.

As the environment evolved, JAMF was introduced to the managed mac fleet for a user choice program targeting the sales and executive teams. I played a key role in creating the baseline configuration profiles/policies and baseline packaged application in JAMF.
I led the migration project that transitioned users from their previous Windows devices to their selected laptops. This included prepping equipment, coordinating migration date, managing hardware logistics, migrating data, and resolving any technical issues that arose.

I had the opportunity to provide IT support for sales conferences and to travel overseas to cross-train with team members following a acquisition. Also further my knowledge in JAMF and earned the JAMF 200 certification.

Global biopharmaceutical company focused on innovative medicines for severe immunology and neurology diseases.

My start at UCB I solo managed a lease-end quarter refresh project performing upgrades of 200 laptops. I worked with different level of users to transition from them old to new laptop. Transation process included imaging laptops with SCCM, data migration, software installation, configuring user settings. and performed cleanup computer object in Active Directory.

When project was completed, I transitioned into a new role where I managed new hire equipment orientations and provided technical support at the campus. I handled on-site tickets, addressing issues related to hardware, business software, cell phones, and desk moves. Also managed asset assignments within BMC Helix ITSM.

Worked a short-term Windows XP to 7 refresh pc project where i travel to various Walmart stores across South Louisiana. Covered upgrading store kiosks, pharmacy and management workstations. I was assigned lead technician and help other technicians follow a structured process for swapping each departmental hardware. Help troubleshoot onsite issues that popped up during migration and escalated out of scope issues to project team. After each store completion, I logged upgraded inventory into the project system and prepared equipment for return to the project warehouse.

Managed IT service provider in Breaux Bridge, LA

Provided support (on-site and remote) for clients in sectors like local and state government, sugar production, school districts, law enforcement, legal services, oil&gas and retail. Technical issues from everyday hardware and software troubleshooting to new PC setups, software rollouts, network cabling, and full migrations domains and exchange. Responsible for maintaining detailed work logs in ConnectWise to support accurate tracking and billing. During a period my main responsibilities was serving as the dedicated onsite sysadmin for a large client. I would report onsite after our company standup meetings. Addressing tech issues, technical projects, PC refreshes, administered changes Active Directory, Group Policy, and Exchange, supported a custom HRIS solution for client industry.

Small IT consulting comapny in Lafayette, LA

I started my career in IT support at Ntense Technologies, where I provided on-site and remote support to clients in various industries. My responsibilities included troubleshooting hardware and software issues, setting up new PCs, and assisting with network cabling jobs. I also gained experience in managing Active Directory and Exchange accounts.